Ana Knil creates wearable objects constructed from metal, ceramic and rock. Distilled from natural references such as botanical structure, geology, sea creatures and chitinous insects, the handmade pieces are constructed from various qualities of silver and gold. A range of natural materials such as horn, ceramic, wood and shell also appear in the work. All pieces are constructed to order and most are one of a kind.
Each piece is handmade specifically for you. Please allow 1-3 weeks for fabrication and delivery. If you have a timing concern please let us know when you need an order and we will make the best attempt to have it to you in time!
You will receive an email confirming your order has been placed. Once the piece is ready to ship, you will receive an email with the tracking information enclosed.
When you check out, be sure to note the size for a ring order or any special length of chain in the notes. If you are unsure of your size, please check with your local jeweler to verify the size of your finger.
Ring sizing is available with most pieces- there is no charge for the sizing for your order. After trying your ring, if you decide it needs to be resized we can do so for a fee of $30 plus shipping. Contact us here for information about sending in your ring.
We accept VISA and Mastercard. We cannot accept cash, checks or money orders at this time.
All payment information is encrypted and collected via our secure server.
We will send you a shipping confirmation as soon as your order has gone out. There will be a tracking number in the confirmation to allow you to track the package to your door. Packages require an adult signature unless you note otherwise.
All orders are shipped via Royal Mail, directly from Glasgow, Scotland. There is no charge for shipping with the UK. All international orders are sent with a track and sign feature.
If you wish to upgrade to Express shipping (£30) you may add that charge at the checkout.
Please note: upgrading your shipping will not reduce fabrication time, it will just travel to you faster once the order is finished. Again, if you have a time concern with the order please make note of it when you are checking out and we will do our best to accommodate you!
The original shipping and handling charges are not refundable.
Process for Returns:
Contact us to discuss your return; you will receive an approval to return the piece.
Make sure to alert us by what service the package will be coming. Please be sure to pack item carefully and insure the piece adequately.
CLEANING & MAINTENANCE
Gentle cleaning with mild soap and a soft brush is a toothbrush or similar soft bristle brush works great to keep your jewelry clean. General wear will burnish to a shine over time; if this patina does not suit you a soft bristle cleaning pad can bring it back to a satin finish. Use a 3M or similar fine scrubbing pad rubbed softly over the piece. Baking soda can also be used (again gently!) If you would like to have it cleaned or refinished by us, we would be happy to help. There is no charge for this except for the cost of shipping.
To help with the long life and enjoyment of your piece, remove jewelry during times of high activity such as gardening, sports/exercise and especially cleaning or washing the dishes! Avoid getting lotions, perfumes, or cleaning products on the jewelry.
PRIVACY AND YOUR ACCOUNT
Don’t worry - we hate spam too and promise that we’ll never send you any garbage emails. If your inbox is already overflowing, just drop us a note anytime and let us know that you don’t want any emails from us. Your information remains private and we do not share it with anyone.
Email us with any other questions or concerns. We try to get back to you within 24-48 hours.